Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, undamaged and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, you'll be responsible to ship the item back. 

To start a return, contact us at info@hildemaes.be.. If the return is accepted, you'll be responsible for the return shipping costs.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions — non-returnable items The following items cannot be returned:

• Sale items or gift cards
• Custom-made or personalized artworks (portraits, works with a personal dedication, or other made-to-order commissions), in accordance with Article VI.53, 3° of the Belgian Code of Economic Law

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, undamaged and in its original packaging, with proof of purchase.

Refunds
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded to your original payment method within 14 days. Please note that your bank or credit card company may take additional time to process and post the refund.